What is Airtel Black?
The plan benefits include perks such as one bill, one call centre, a free subscription to OTT apps, a dedicated and knowledgeable relationship team, priority resolution of all queries, call pick-up in 60 seconds, and more. The package also entails an option for faster network resolution and free service visits, thereby enabling you to enjoy an uninterrupted network throughout.
How is Airtel Black better than your regular DTH, Postpaid, and Fiber Plan?
Single Bill for Multiple Connections
You cannot combine the bills into one. The monthly payment cycles and due dates for each connection remain different.
One Call Centre for Multiple Connections
The programme extends a premium customer experience to you with priority resolution and one call centre for all connections.
You can get your queries resolved by calling the individual customer services helplines for DTH, mobile, and fiber connections.
Assurance to connect with Airtel Advisors within 60 seconds or less
In case of concerns, you can connect with Airtel advisors within 60 seconds or less. Alternatively, you can also receive a prompt call back for your service requests.
You can enjoy prompt help and timely resolution for your queries.
Dedicated Relationship Team
While there is no dedicated relationship manager/team in the case of regular DTH, mobile, and fiber plans, you can reach out to the 24/7 customer helplines for logging service requests.
Service Visits
You can enjoy any number of service visits at your location for free.
Service visits could be chargeable in the case of regular plans.
Switching and Installation Charges
Installation and switching charges could be applicable under regular DTH, postpaid, and fiber plans.